Remedy Installation Tutorial
- Click here to Download the latest Remedy 5.00.01 software version.
- After downloading, double-click on the installation icon.
- During the installation, you will be asked to provide a Remedy Server.
- Click the "Add" button and type in remedy.csulb.edu (see image below)
- After completing the installation, go to
Start > Programs > Action Request System > Remedy user
- You will be prompted for the Username and Password. Please type in your Remedy username and password. (see image below), Remember to leave the "Preference Server" and "Authentication" fields blank, then click OK.
- You should now be logged into Remedy.
- After logging in, click on the "File" menu and choose "Open..."
- In the dialog box that pops up, choose "Remedy Help Desk - Support" from the list by double-clicking it.
- Before clicking on the "New Request" button, click the "Utilities" menu and choose "Personal Preferences". Click inside the "New Request Action" drop down and choose "Open Help Desk Module" from the list. Repeat this procedure with the "Search for Request Action" drop down, then click "Save".
- Click on the "Tools" menu and select "Options". In the General Tab, make sure the following boxes are checked.
- Maximize Remedy User
- Prompt for Login
- Save Window Workspace
