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California State University, Long Beach
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BeachMail – @student.csulb.edu e-mail service

How do I …

Reset my password

  1. If you’ve forgotten your password, go to the BeachID Reset Account Password page.
  2. Enter your Campus ID.
  3. Enter your Date of Birth in mm/dd/yyyy format. For example, if your birthday is July 4, 1976, your Date of Birth would be 07/04/1976.
  4. Click Next.
  5. Answer the two (2) Security questions.
  6. Click Next. 
  7. Enter your new password twice. Your new password must be at least 8 characters in length, must not contain your full name and must contain at least three (3) of the following four (4) character types:
    1. Uppercase letters (A through Z)
    2. Lowercase letters (a through z)
    3. Numbers (0 through 9)
    4. Special characters (such as !, $, %, #)
  8. Click Reset Password.  

Look up my BeachMail e-mail address

  1. If you've forgotten your BeachMail e-mail adress, go to BeachID E-mail Address Lookup
  2. Enter your Campus ID
  3. Enter your Password
  4. Click Next

Check BeachMail e-mail

Web

  1. If you have a Microsoft Live or Hotmail account you must be logged out of it.
  2. Go to your BeachMail account at BeachMail.csulb.edu.
  3. Enter your full e-mail address (e.g., john.doe@student.csulb.edu) as your Windows Live ID.
  4. Enter your Password.
  5. Click Sign in.

Using an e-mail client

Information about how to set up e-mail programs and mobile devices is available after signing in to BeachMail:

  1. Sign in to your BeachMail account at BeachMail.csulb.edu.
  2. From the mail view, select Options.
  3. Select Connect Outlook to This Account.
  4. If you are using Outlook, follow the instructions on the page. Otherwise, select Access Your Account Using IMAP or POP E-Mail Programs and follow the instructions provided.

Forward BeachMail e-mail to another address

E-mail can be forwarded to any e-mail address by signing in to BeachMail.

  1. Sign in to your BeachMail account at BeachMail.csulb.edu.
  2. From the mail view, select Options.
  3. Select Organize E-mail.
  4. Select New.
  5. Under ‘When the message arrives, and:’ select [Apply to all messages].
  6. Under ‘Do the following:' select Redirect the message to:.
  7. At the bottom of the screen under ‘Message recipients: To ->’ enter the forwarding address.
  8. Save changes and test by sending a message to your @student.csulb.edu address.

Move e-mail to BeachMail

E-mail can be moved from CSULB Webmail (@csulb.edu) to BeachMail.

  1. Sign in to your BeachMail account at BeachMail.csulb.edu.
  2. From the mail view, select Options.
  3. Under ‘Connected Accounts’ select New.
  4. Enter your CSULB Webmail (@csulb.edu) e-mail address and password.
  5. Click Next.
  6. After you receive confirmation that your account was found, click Close. You will receive a verification message in your BeachMail inbox. Delete it.
  7. Wait for your mail to move.  This process can take many hours. You can use your BeachMail account while the transfer is taking place.
  8. When all your mail has moved, select Options.
  9. Under 'Connected Accounts' highlight the account you just created.
  10. Click Delete (black X) and confirm the removal of the connection.

Get a BeachMail account

How do I get a BeachMail account?

BeachMail accounts are automatically provided to active students. If you have questions regarding accessing your account, you can contact the Technology Service Desk at 562.985.4959 or helpdesk@csulb.edu.

How long can I keep my BeachMail account?

BeachMail accounts are available to active students and are deactivated approximately four months after the student leaves the University.

Will faculty and staff have BeachMail accounts?

No. Faculty and staff will continue to use their existing employee accounts. Faculty and staff who are also students should continue to use their @csulb.edu accounts.

Use BeachMail in accessibility mode (low vision experience)

If you have low vision and use a screen reader or high contrast settings, you can select the blind and low vision experience to optimize viewing. This setting can be set as the default the first time you login. If you need to change the setting after your first login:

  1. Sign in.
  2. Select Options.
  3. Select Settings and then the General tab.
  4. In the 'Accessibility' section, check or uncheck Use the blind and low vision experience.
  5. Select Save.
  6. You will likely need to sign out and sign back into your BeachMail account for the change to be reflected.

Modify regional settings (language and time zone)

These settings can be set as the default the first time you login. If you need to change the setting after your first login:

  1. Sign in.
  2. Select Options.
  3. Select Settings and then the Regional tab.
  4. Make your desired changes.
  5. Select Save.

Set up BeachMail on mobile device

Because of the rapid changes being made in the mobile market, we cannot provide step by step instructions for every device available. However, Microsoft does provide assistance for some phones via their website.

Additionally, most mobile devices have preinstalled e-mail applications that can be configured to work with BeachMail via IMAP using the following settings:

External IMAP setting: 
    Server name: pod51008.outlook.com 
    Port: 993 
    Encryption method: SSL 
External SMTP setting: 
    Server name: pod51008.outlook.com 
    Port: 587 
    Encryption method: TLS 

Change my password or security questions

  1. Go to the BeachID Change Password or Security Question page.
  2. Enter your Campus ID.
  3. Enter your Password.
  4. Click Next.
  5. Security Questions
    1. If you wish to change your Security Questions, select and enter them.
    2. If you don’t wish to change your Security Questions, click Skip Changing Security Questions.
  6. Password
    1. If you wish to change your Password, enter your new password twice and click Change Password. Your new password must be at least 8 characters in length, must not contain your full name and must contain at least three (3) of the following four (4) character types:
      1. Uppercase letters (A through Z)
      2. Lowercase letters (a through z)
      3. Numbers (0 through 9)
      4. Special characters (such as !, $, %, #)
    2. If you do not wish to change your Password, click Skip Changing Password.

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Troubleshooting

Turn conversation mode on/off

  1. Sign in to your BeachMail account at BeachMail.csulb.edu.
  2. Find the text 'Arrange by:' and click the blue / link word next to it (e.g., Date, From, To, Size, Subject, etc.).
  3. At the bottom of the pop-up list, check or uncheck Conversation.

Change the time zone

  1. Sign in to BeachMail.
  2. From your Inbox click Options.
  3. Select Settings > Regional.
  4. Change the date/time for the appropriate time zone.
  5. Click Save.

Get help with BeachMail

  1. For problems accessing your BeachMail account or changing your password, please contact the Technology Service Desk at 562.985.4959 or helpdesk@csulb.edu.
  2. For additional questions regarding the use of BeachMail, please refer to Microsoft's Outlook Live documentation, as well as a forum and blog called Outlook Live Answers.

Log in if I already have a Windows Live or Hotmail account

  1. Make certain you are logged out of your non-CSULB Live or Hotmail account.
  2. Log in to your BeachMail account at BeachMail.csulb.edu using your full e-mail address (e.g., john.doe@student.csulb.edu) as your Windows Live ID and password.
  3. If outlook.com is set to store your ID, click Sign in with a different Windows Live ID to enter a different one.

Error: 'A mailbox couldn't be found...'

All student e-mail accounts should have been created in the new system. Please contact the Technology Service Desk at 562.985.4959 or helpdesk@csulb.edu if you think your account has not been created.

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Policies

CSULB Campus IDs and Passwords will be used by Microsoft to authenticate users. Names and e-mail addresses are listed in the directory unless an individual has a restricted record. View Microsoft's privacy practices.

Questions regarding restricted record requests should be directed to Enrollment Services at (562) 985-5471.

For more information see: Student E-Mail Guidelines

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