Using Finances and Financial Aid - Financial Aid

Introduction

This guide covers the Self-Service functionality for students to view their award package, accept/decline awards, and view their financial aid to do list.

“My CSULB” provides an easy way to access, view, and manage your financial aid information over the Internet. Once you login you will be able to

• View your financial aid awards
• Accept/Decline your financial aid awards

From anywhere in My CSULB click the View Financial Aid hyperlink located in the ‘My Menu’ section. This will display the ‘Select Aid Year’ to view your financial aid award package. (Shown below)

View My Financial Aid

Once you have selected an aid-year you can view your financial aid award summary.

You can also view Disbursement details by clicking on the View Scheduled Disbursement Dates hyperlink for each term..

Note: Only Accepted amounts are included in the Term Totals.

The Account Inquiry hyperlink will direct you to the Account Summary page.

The Return to Award Summary hyperlink will return you to the Award Summary page.

Accept/Decline Awards

Click the Accept/Decline Awards button to accept or decline awards in your award package. Follow the steps below to accept/decline your awards.

1. Step 1 Review each award in your package. You can click on a specific award to view detailed information about the award.

2. Step 2 Accept/Decline awards. Place a checkmark in either the Accept or Decline column for each award.

   • If you want to accept all of your awards, use the "accept all" button to automatically place a checkmark in the Accept column for all awards.
   • If you want to decline all of your awards, use the "decline all" button to automatically put a checkmark in the Decline column for all awards.
   • If you make a mistake or want to start over, use the "clear all" button to remove all checkmarks in both the Accept and Decline columns.

Important things to know about Accepting/Declining Awards:

• Scholarships cannot be declined on this page. If you wish to decline a scholarship you must contact the organization that awarded the scholarship.
• Students offered a Stafford Loan can choose to accept a loan amount lower than the amount offered. Once a checkmark has been placed in the Stafford loan Accept column, the amount field in the Accepted column will become available. Change the amount in the Accepted column if you wish to decrease the loan amount to accept. You cannot increase the accept amount above the offered amount.
• Once an award has been disbursed you will not be able to decline or reduce the award.
• You cannot decline or reduce a loan award amount if the loan has been transmitted.
• You may not accept an award amount of zero, you must decline the award.
• If you want to accept a previously declined award you must contact the Financial Aid Office.
3. Step 3 Once you are satisfied with the Accept/Decline options you have selected, click the Submit button . This will update your information in the system based on your selections. If the update was successful you will receive a message indicating so (example shown below).

   Caution! If you receive a status of "Rejected" or "Needs Review" after clicking the Submit button, you must contact the Financial Aid Office. This means your selections were not successfully updated in the system.

   

4. Step 4 Once your submission is confirmed the Next Steps menu will display. Review the “to do” section for pending items.

   

Click the View the Eligibility Requirements hyperlink to review eligibility requirements for Financial Aid.

To sign up for eRefund Direct Deposit, please have your bank account information ready.

The Stafford Loan Master Promissory Note (MPN) hyperlink will redirect you to the Federal Student Aid website to complete the MPN process.

The Stafford Loan Entrance Counseling hyperlink will redirect you to the Federal Student Aid website to complete the Entrance Counseling quiz.

Click the Return to Accept/Decline Awards hyperlink to return to the previous page.

What Happens Next?

Once you have selected a lender and successfully completed your entrance counseling, we will start processing your loan. We confirm that you meet basic eligibility requirements (enrolled at least half time, etc.) and then transmit your information to your lender and guarantor agency.

Unless you contact the Financial Aid Office requesting that we cancel or reduce your loan amount, the funds (disbursement) will be sent to CSULB and applied to your student account. If you wish to cancel or reduce your loan amount you must notify us prior to the funds being sent by the lender.

If you complete your entrance interview on-line, please allow up to two weeks before the "Entrance Interview Status" field on this page reflects the update.

The Award Summary hyperlink will take you to the Award Summary page.

The Accept/Decline Awards hyperlink will take you to the Accept/Decline Financial Aid page.

The ELM Loan Status hyperlink will take you to the ELM website where you can check on your loan status.

Request eRefund Direct Deposit

Sign up for eRefund

Click on the " StudentCenter " link below "My Menu" to display the "Finances" section (shown above).

Click the "Request eRefund Direct Deposit" link from the "Finances" section. Follow the steps below to signup and/ or not signup for eRefund for direct deposit.

Remember: Routing Transit and Account Numbers will be needed from your checking/saving account to continue enrolling in direct deposit.

On this page you elect to signup for eRefund to receive financial aid disbursements or refunds via direct deposit to your bank account, or elect not to signup for eRefund for direct deposit and continue to receive financial aid disbursements or refunds by check.

1. Step 1

   Click on:

   • 'Yes, I want refunds deposited directly into my bank account', or
   • ' No, I want to continue to receive refunds by check'.

2. Step 2

   Click the button to proceed to next step and continue enrolling in direct deposit.

   Click the button, located on the left side of the screen to cancel from the eRefund page.

   If you have selected "Yes" to use eRefund for direct deposit, you will need your banking information (Routing Transit and Account Numbers). Follow the steps below to enter your banking information.

   

   1. Step 1 Enter requested information.

   2. Step 2 Click the button to proceed to next page.

      If you are not sure the bank account you would like to use is valid, please use the helpful link, 'Click here for information on what types of accounts are valid'.

      Important

      • It is important to enter correct bank account information to ensure that your financial aid disbursements or refunds are deposited to the correct bank account.
      • The following screen shot provides helpful information when entering bank account information (Routing Transit and Account Numbers).

   What are my Routing Transit and Account Numbers?

   

   The line of numbers and special symbols at the bottom of one of your personal checks contains the account information you need to enter.

   Routing/Transit Numbers

   Your routing/transit number is the nine digit number which appears between the symbols on the bottom of your check.

   Account Number

   Your account number usually appears to the right of the routing/transit number. It can be up to 17 characters long and contains only digits and possibly hyphens. A hyphen looks like this when it appears on a check: . If the account number printed on your check contains spaces, you dont' need to enter the spaces.

   Note: Some banks display the check number to the left of the account number. Be sure you don't include the check number as part of the account number.

   

   In order to complete the eRefund for direct deposit process, you must agree to the terms and conditions by checking the box beside 'I agree to these terms' and then the button.

   

   Your eRefund for direct deposit status is now 'Enrolled' .

   You may use the eRefund site at any time to withdraw from eRefund, or add or update your Bank Account information.

   
   

   

View Your Financial Aid To Do List

From anywhere in MyCSULB click the " StudentCenter " hyperlink in the "My Menu" section. Your To Do List will indicate if any financial aid documents have not been received from you (shown below). These documents/information being requested are required to complete the federal verification process, determine your eligibility for aid, and/or finalize your financial aid award. Follow the steps below to view your Financial Aid To Do List.

1. Step 1 At the bottom of the 'To Do List' section click on the 'details' hyperlink.

2. Step 2 If you have any outstanding Financial Aid items they will be displayed below the Item List section. Click on the item name to view specific information about the item. This will display the To Do Item Detail page (shown below).

   

   Click the "Return to To Do List Summary" hyperlink to go back to the previous page.