Frequently Asked Questions
- Where is the Financial Aid Office located?
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The Financial Aid Office is located on the first floor of Brotman Hall (Window 101), across from the Bursar's Office and adjacent to the Enrollment Services windows.
- Do I have to be full-time to receive Financial Aid?
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No. Most aid requires attendance of at least half-time (the equivalent of 6 undergraduate units). For some programs, disbursement amounts are reduced if you are enrolled less than full-time. Check the information at Types of Aid to determine the amount that will apply in your situation.
- What is the difference between the Financial Aid Office and the Bursar's Office?
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The Financial Aid Office is primarily responsible for processing your application and determining the amount of assistance you may receive. The Bursar's Office (sometimes referred to as Financial Aid Disbursements) applies financial aid to your student account, disburses checks, and processes refunds as appropriate.
- If I am enrolled half-time at CSULB and half-time at another school, can I receive financial aid at both schools?
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No. You may receive financial aid at only one school during each semester. However, if you have awards that will be prorated due to less than full-time enrollment, you may be eligible for a larger disbursement if we can consider your concurrent enrollment at another institution. Check with the Financial Aid Office as early as possible if you have questions about concurrent enrollment.
- I am transferring to CSULB for the Spring 2010 semester. Do I need to do anything extra?
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Yes, indicate on your CSULB award acceptance letter that you are accepting aid at CSULB for the Spring 2010 semester only.
- Do I need to attend a loan entrance workshop?
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If you are a first time Stafford Loan borrower at CSULB, you are required to complete a loan entrance workshop.
You can satisfy the loan entrance requirement by following the Loan Entrance Counceling directions and then using the Edte$t Online Loan Counceling tool.
- I have accepted a Perkins Loan. Do I need to attend a separate workshop?
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Yes. First time Federal Perkins recipients must attend a separate loan session for that program. The Bursar’s Office will mail Perkins information directly to recipients.
- How can I verify enrollment for loan deferment?
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Students may request Enrollment Verification via MyCSULB (link to www.my.csulb.edu), free of charge. Expedited Enrollment Verifications are available at the Enrollment Services windows (Brotman Hall 101) for a $10 fee.
- What should I do to receive financial aid next year?
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You must complete and submit or mail your 2009-2010 Free Application for Federal Student Aid (FAFSA) or Renewal FAFSA by March 2, 2009. To get your results faster -- apply online! The timeliness of your application will impact the types of aid for which you can be considered. You must also maintain Satisfactory Academic Progress, remain eligible, and demonstrate financial need.
- I've read all the literature from your office, but I still have some questions. How can I get help?
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You can reach a financial aid advisor by calling (562) 985-8403 between 8:00 am and 5:00 pm, Monday through Friday, or by visiting the Financial Aid Office for a walk-in referral between 9:00 am and 4:30 pm, Monday through Friday.