Knowledge management requires systematic attention to learning processes, culture, technology infrastructure and measurement. Fundamentally, knowledge management is about the creation of explicit processes that increase knowledge and learning throughout the organization. The process of knowledge management involves generating, capturing and organizing, accessing and sharing, and applying knowledge. Thus, knowledge management encompasses and is intended to support individual and organizational learning.

Computer and communication technologies are enabling unprecedented access, integration, and movement of knowledge resources across geographically dispersed organizations. Technologies such as the Internet, Intranets, and Groupware are increasingly being used to enable access to and the sharing of information and knowledge. However, the technologies are embedded within organizational practices and cultures that may or may not foster the behavior needed to encourage organizational learning, or to facilitate knowledge management.

The focus of this mini-track is the linkage between knowledge management and organizational learning and the organizational processes that foster (or inhibit) information technology as an enabler of knowledge capture, sharing, and creation. We are interested in a variety of topics and research approaches, particularly those that are likely to promote discussion. Of greatest interest are field studies that not only discuss how organizations are managing knowledge but also how the process might be improved. Other research approaches, including (but not limited to) conceptual/theory development, surveys, and laboratory experiments, are also welcome.

Possible Topics may include the following:

• How can the organization create a knowledge-sharing culture in which individuals are willing to share (and seek out) the knowledge and expertise they possess (or need)?
• What organizational or leadership role(s) are needed for the successful practice of knowledge management?
• How is technology used to enable knowledge creation and sharing? Are the practices effective?
• As the knowledge being managed electronically grows, how can organizations facilitate the mining of that knowledge?
• How can the organization best manage its IT-related knowledge to facilitate implementation of existing and future technology?

Sue Brown
Indiana University
Kelley School of Business
Email: suebrown@indiana.edu

Anne Massey
Indiana University
Kelley School of Business
Email: amassey@indiana.edu