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California State University, Long Beach
Psychology
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Anna Brown, MA

PSYCHOLOGY MASTER’S THESIS ABSTRACT
Industrial/Organizational
August 1999

Effects of Job and Life Stress on Job Satisfaction Among Food Service Employees

The present study investigates the additive effect between job and life stress on job satisfaction. Seventy-nine food servers completed a survey consisting of the Daily Hassles and Uplifts Scale, the Role Questionnaire, Rotter’s Internal-External Control Scale, and the Minnesota Satisfaction Questionnaire. Correlation and regression analysis were used to test study hypotheses. It was expected that a positive relationship would exist between locus of control and stress, and a negative relationship would exist between stress and job satisfaction. Results supported this statement for job stress, but not for life stress. No support was found for the proposed mediation between the variables, locus of control, stress, and job satisfaction. Further, life and job stress did not interact to influence job satisfaction.