"Buyers" at CSU's
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Now that we've got more wonderful staff, like the new person sitting next to me, we are starting a process of figuring out the framework of online, modular training that we will make available throughout all the campuses. And, we know that we need to put something together for buyers on 508, that's going to have to be in ordinary people language and explain things with illustration and examples, you know, maybe real people using things so that, and ways to test for, or ways to at least understand and identify what it is that correlates with the product you are thinking about buying, so that people have a frame of reference to be able to complete the first step of the process, which is figuring out which standards apply to the product you want to buy?
- Speaker 2
When you're talking about buyer, are you talking about the end user or the procurement?
The people around campus who decide that they want to buy something. The people who go to procurement and say that I need...
- Speaker 3
The end users
- Speaker 4
We have a hard time dealing with that.
On our campus, we're planning to have, that's the problem, we won't be the experts, we're moving towards the users being the experts.
- Speaker 3
The users are what you refer to as buyers.
It'll be interesting when we all get together. Look at all the different ways of doing things. There have to be some people on campus who have enough expertise about accessibility and about adaptive technology to be able to look at something and have a sense about rather it meets the standards or not. And I don't think you can expect a buyer to be able to do that.
That's the problem. It was said, this is what we're telling the campus now: You will be the ones to do the market research to make sure to bring all the pieces of the puzzle to us and because, really our accessibility people are busy dealing with students and they're not dealing with the other side of it, which is all the rest of it. So, that is what we are really struggling with.
Somehow, you're going to need to find the expertise. You know, maybe you make an agreement with a bigger campus somewhere, then you pay for part of somebody who may reside on another campus. It's a degree of technical expertise and there aren't many people who have it. I don't think you can expect buyers to, not only know what standards might apply, but figure out whether something complies with it or not. That's a lot of ask.
That's what we were confused about when we listened to Fred at the patent office.
What'd he say?
He kept interchangeably using the buyer and we said are you talking about the procurement buyer, or are you talking about the end user. And when he referred to buyer he was talking about the end user. It's really confusing because buyer to me, works in procurement.
First, we need to come up with terminology so that we're all talking about the same thing.
- Speaker 7
But it doesn't change the point you're making.
We need to change that language then. Because that's a department chair saying my math department went out and bought accessible online math tutors for all their 001 Math students and I said you're going to get in trouble. And they didn't listen because that was before the CO said that we were part of ADA and I just had to stand back and watch it happen. And now they wouldn't do that. They went out and supplied all their computer labs with this inaccessible software.