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BeachBoard 2018 FAQs

Q: How do I get BeachBoard support for my courses when the campus is closed?

Please note, for service requests during the week of December 23, 2017 through January 1, 2018: Students enrolled in classes for Winter 2018 can request assistance by emailing helpdesk@csulb.edu or leaving a voicemail message on 562.985.4959. Those accounts will be monitored remotely and ITS will respond to inquiries within 4 hours between the hours of 8:00am – 8:00pm, Mon – Fri.  Inquiries left after 8:00pm will be responded to the following business day.

Q: I’m teaching during Winter Session 1; how does the BeachBoard 2018 transition affect me?

Session 1: Wednesday, December 20, 2017 through Friday, January 19, 2018.

You will be among the first to experience this new version BeachBoard. The upgrade is scheduled after the 2nd week of the session, on January 1, 2018. We recommend that you review the BeachBoard preview environment so that you are comfortable with the upgrade.

The upgrade will not affect the way BeachBoard functions, but it will look slightly different. We recommend that you visit the BeachBoard 2018 preview site where you can now view a copy of your own course(s) and become familiar with the new interface. Please review your course(s) on this preview site as soon as possible to prepare for the transition. If you have any questions or concerns, make an appointment with an Instructional Designer at ATS or email us at beachboard@csulb.edu.

We are raising awareness among students about this update through various means. However, students may not read announcements or be exposed to the media outlets we are using. As a suggestion, faculty may want to include a note on their syllabi to alert students of the change. The text below is provided for this purpose; feel free to copy and paste or edit as needed to include on your materials:

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On January 1, 2018, the BeachBoard system will undergo a software update. The new version will look slightly different, but will basically function the same. After January 1, it's recommended that you spend some additional time getting familiar with the new version before your next assignment is due.

If you encounter any problems or have any questions about BeachBoard, contact the Technology Help Desk at 562.985.4959 or beachboard@csulb.edu

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General Information for Winter Session

Q: I’m teaching during Winter Session 2; how does the BeachBoard 2018 transition affect me?

Session 2: Tuesday, January 2, 2018 through Friday, January 19, 2018.

You will be among the first to experience this new version BeachBoard. The upgrade is scheduled on January 1, 2018. We recommend that you review the BeachBoard preview environment so that you are comfortable with the upgrade.

The upgrade will not affect the way BeachBoard functions, but it will look slightly different. We recommend that you visit the BeachBoard 2018 preview site where you can now view a copy of your own course(s) and become familiar with the new interface. Please review your course(s) on this preview site as soon as possible to prepare for the transition. If you have any questions or concerns, make an appointment with an Instructional Designer at ATS or email us at beachboard@csulb.edu.

General Information for Winter Session

Q: How will my course transition from a 3-column to a 2-column course home page layout?

Q: How to Pin or Unpin a Course in the My Courses Widget?

  1. Click the Options menu in the top right corner of the course image
  2. Select Pin or Unpin

Or

  1. On mobile, long press on the course image to open the Options menu
  2. Select Pin or Unpin

Q: How to search for a course in the My Courses Widget?

  1. Click View All Courses at the bottom of the My Courses widget
  2. Enter all or part of the course name or code in the Search field and click Enter (or the Search icon)
  3. Use the Filter option at the top right to filter by Department or Semester
  4. Use the Sort By option at the top right to sort by course code, course name, date pinned or last accessed
  5. Use the Advanced Search link below the search box for additional search and course edit options

Q: How to change a course image?

  1. Click the Options menu in the top right corner of the course image
  2. Select Change Image
  3. Narrow image results by searching with descriptive words in the Search field and clicking Enter
  4. Hover over or tab to an image and click Use This Image to select it

Or

  1. Click the Options menu in the top right corner of the course image
  2. Select Change Image
  3. Click Upload in the top right corner
  4. Select Browse in the Course Image field on the Course Offering Information page
  5. Select a file from your computer or from a Brightspace tool
  6. Click Save Tip: We are recommending images to be 2400x980 for optimal experience on different devices (desktop and mobile) and in the different places the course image will be featured in the future. Note: Updating the course image also updates the image in the Course Image Banner on the course homepage (if used) and other tools, such as the Visual Course Tiles widget and Instructor Dashboard that also reference the Course Image field in Course Offering Information.

Q.  I have made changes to my course recently, but I don't see them in the Preview.

A 'snapshot' of your course was copied to the PREVIEW site on Oct. 12, 2017.   Edits to your course since that date will not be reflected in the Preview copy. 

Q.  If I make edits on the Preview site, will it affect my current course?

No.  Edits you make on the Preview site will not alter your current course as they are not linked.

Q. Can students access my courses on the Preview site?

No.  Students do not have access to your courses on the BeachBoard 2018 Preview site.